Career Opportunities with Connex Credit Union

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Careers At Connex Credit Union
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Loan Servicing Specialist

Department: Mortgage Lending
Location: North Haven, CT

Loan Servicing Specialist

JOB STATEMENT: Reporting to the Director of Loan Servicing, the Loan Servicing Specialist will be responsible for performing loan servicing functions for all real estate and consumer loans. This includes research, loan adjustments, payoff requests, lien releases and tracking for perfection of liens. Must have the flexibility to switch between assignments/job functions as needed and resolve routine problems independently

KEY RESPONSIBILITIES:

  1. Supports overall operations of the loan servicing function, including but not limited to: payoff processing, title tracking, lien releases (auto, real estate and UCC-1,) loan adjustments, customer service, etc.
  2. Ensures accurate, efficient, and timely preparation Letters of Guaranty, GAP claims and MRC claims.
  3. Responds to the day-to-day customer loan servicing needs including but not limited to payoff requests, loan verifications and internal and external requests for documents.
  4. Research and provide resolution to borrowers and their agents, co-workers and vendor inquiries with detailed explanations and comprehensive solutions.
  5. Must be aware of and comply with policies and regulations related to job functions.
  6. Process monthly invoices and reconcile GLís when needed.
  7. Perform additional duties as assigned.

QUALIFICATIONS:

  • Associate degree or two years college experience preferred; will consider experience in lieu of degree
  • A minimum of 2 years of experience with banking/credit union experience. Experience with loans, loan servicing preferred.
  • Excellent problem-solving, organizational, analytical, verbal and written communication skills
  • Strong time management skills with the ability to manage multiple projects/assignments
  • Results driven, service oriented, self-motivated and able to work independently
  • Trustworthy with the ability to maintain highest level of integrity and trust
  • Proficiency in math skills and Microsoft Office, specifically Word and Excel .

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